Lana began her career as a secondary school teacher, driven by a passion for education and learning. Transitioning into healthcare, she gained valuable experience working as an administrator in GP practices before joining The Maitland Clinic in 2021.
Starting as a clinic administrator, her keen interest in the hair loss industry, combined with a strong commitment to patient care, led to a close working relationship with Dr Edward Ball and The Maitland Clinic team. In 2023, she advanced to the role of Business Development Manager and Assistant to Dr Ball, where she plays a pivotal role in both patient support and the clinic’s growth.
Her responsibilities encompass managing patient care from the very first enquiry through to surgery and beyond, ensuring every patient feels supported at every stage of their hair restoration journey. She also oversees the clinic’s social media presence and website, helping to educate and inform those considering treatment. In addition to her operational duties, she assists during consultations, providing patients with detailed information about the process and different treatment options offered at The Maitland Clinic.
Currently studying to become a Trichologist, Lana combines her love for education with her expertise in patient care. She is passionate about raising awareness of hair loss conditions and ensuring that patients receive the highest standard of advice and support. Her role at The Maitland Clinic allows her to blend clinical knowledge, patient advocacy and business development, making her an integral part of the team.
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